第1～2题为经常使用即时通讯工具的网民的情况：

1．除了使用文字聊天功能外，您还经常使用即时通讯软件的哪些功能（多选题）：

n         二人视频                                                              68.6%

n         二人语音                                                              61.6%

n         文件传输                                                              47.9%

n         在线游戏                                                              40.0%

n         网络硬盘                                                              39.8%

n         在线音乐                                                              38.9%

n         在线电视                                                              33.6%

n         搜索引擎功能                                                       31.1%

n         发短信/彩信                                                          25.4%

n         多人语音                                                              24.3%

n         视频点播                                                              18.7%

n         Blog/心情日记                                                       14.8%

n         多人视频                                                              14.8%

n         IP电话                                                                 12.9%

n         其他                                                                     0.5%

2．半年中最常使用的即时通讯工具是否更换过：                             

n         更换过                                                                  12.2%                  

n         没更换过                                                              87.8%                  

   第3～8题为有网上购物经历的网民的情况：          

3．最近半年内网民通过互联网购买过的商品（多选题）：                         

n         图书、报纸、杂志及其他纸质出版物                    47.2%                  

n         音像制品（包括CD、DVD等）                            34.4%                  

n         电脑、电脑配件（如内存、硬盘）及电脑周边设备（如打印机、扫描仪等）                                                                               29.7%    

n         服装                                                                     21.9%                  

n         手机                                                                     18.2%                  

n         生活、家居用品及服务                                         17.8%                  

n         MP3播放机                                                          17.6%

n         网络游戏用品（含游戏卡、虚拟道具等）       17.4%

n         化妆用品                                                              15.6%

n         电脑软件                                                              15.3%

n         数码相机                                                              11.2%

n         IP电话卡、手机充值卡及其他点卡             10.6%

n         付费订阅与付费会员服务                                      10.1%

n         其他数码电子产品                                                9.4%

n         体育用品                                                              8.4%

n         旅行票务与旅店预定服务                                      7.4%

n         教育学习服务（付费注册网上学校、培训班等）   7.0%

n         鲜花、蛋糕及其他礼品服务                                  5.7%

n         办公用品                                                              5.4%

n         家电产品                                                              5.1%

n         医药、医疗保健用品及服务                                  4.0%

n         食品                                                                     2.4%

n         理财、保险类产品及服务                                      2.2%

n         其他                                                                     3.4%

4．最近半年内平均购物次数： 8.4次

5．最近半年内进行网络购物的累计金额：            

n         0～100元                                                        8.4%

n         101～200元                                                          11.3%

n         201～500元                                                          23.7%

n         501～1000元                                                        19.5%

n         1001～2000元                                                      14.7%

n         2001～3000元                                                      9.1%

n         3001～5000元                                                      6.7%

n         5000元以上                                                        6.6%

6．最近半年内是否在互联网上进行过需要实物配送的异地购物：     

n         有                                                                         67.1%

n         没有                                                                     32.9%

7．采取哪种付款方式（多选题）：    

n         网上支付                                                            61.5%

n         货到付款（现金结算）                                         36.1%

n         银行汇款                                                              25.8%

n         邮局汇款                                                              18.2%

n         手机支付                                                              3.5%

n         其他                                                                     0.9%

8．一般通过什么方式得到购买的商品或服务（多选题）：           

n         普通邮寄                                                              47.8%

n         EMS                                                                     39.3%

n         其他快递                                                              37.7%

n         送货上门                                                              34.1%

n         网络下载、电子邮件传送                                      13.5%

n         航空、铁路发运                                                    4.4%

其他                                                                      1.2%

（摘自CNNIC第17次中国互联网络发展状况统计报告）